DO YOU HAVE AN UPSET RESIDENT? That might be happening a lot more right now and for reasons outside of your control. You’ll find out what to say, why you should, and what NOT to say when someone is upset at you.
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Getting prospects to fall in love with your community is a lot like getting someone to fall in love with you. There are steps you have to take to lead them in the direction you want them to go, whether that’s signing a lease or going on a second date, the principles remain the same. In “Getting Hitched” you’ll learn eight proven steps that will help you build up and flex those emotional intelligence muscles that will help you become the rockstar leasing professional we know you are!
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In “Stop Yelling at Me” you’ll learn a five-step plan that will help you effectively handle your customer's complaints in ways that help your customer feel valued, will help you make your job easier, and help you create "win-win" situations for both you and your customers!
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