Reviews: the good, the bad, the ugly…and how to handle them all.
To address bad reviews: Apologize. Empathize. Realize.
Download your Sprout blank September calendars and the pre-populated September Daily Dose calendar. Need a weekly play-by-play? Grab the blank weekly calendar, too! We’ve got everything you need for September right here!
Want quick links to September Daily Doses? Click READ MORE below.
“What get’s scheduled gets done.” ― Michael Hyatt
Download your Sprout blank August calendars and the pre-populated August Daily Dose calendar. Need a weekly play-by-play? Grab the blank weekly calendar, too! We’ve got everything you need for August right here!
Want quick links to August Daily Doses? Click READ MORE below.
“The plan isn't working because we aren't working the plan”
― Ernest Agyemang Yeboah
Download your Sprout blank July calendar and the pre-populated July Daily Dose calendar. Need a weekly play-by-play? Grab the blank weekly calendar, too! We’ve got everything you need for July right here!
Want quick links to July Daily Doses? Click READ MORE below.
“You get what you focus on.” ― Chris Hutchinson
It’s easy to move on to your next task when you get a renewal, but this is an opportunity for a great resident touchpoint. Thank your residents for choosing you with their renewal.
The essential notice pack, SUMMER EDITION! Check out the new designs, click to download! Quick, easy, essential.
What opportunities do we have to elevate ordinary experiences?
The number one place we can start is with our resident notices. We may consider notices just part of doing business, but our words and our presentation can have an impact either for the good OR the bad. Sometimes our residents need a gentle reminder about our community policies, but we can still keep it fun.
WHY MAKE AN EFFORT TO WELCOME NEW RESIDENTS?
In a recent survey of 2,000 people, 61% listed moving as their number one life stressor, over getting a divorce and starting a new job.
Every day at our communities, people are moving in and out. In other words, dealing with one of life's biggest stressor. So what can we do to ease that burden?
Easy renewal conversations starts from the first day a person becomes a resident. Too many times communities have little interaction with residents throughout the lease process and are surprised to get a notice to vacate from a resident. Our rate of renewals is really a reflection of the sum of all our interactions with that resident.