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Subject Line: Answering your questions about rent at __Apartment Name__

There has been much confusion on the internet about rent payments due to __Crisis__. At this time, we are proceeding with normal rent policies but are more than happy to work with those residents that are experiencing financial difficulties.

For those who provide proof of loss of employment/income and inability to pay:
We will waive the late fee and enter into a payment arrangement and not pursue legal action in order to keep you in your apartment home. We would ask that you pay as much as you can toward your rent until unemployment benefits, government assistance, or re-employment enables you to get caught up.

Our goal is to ensure we act in the best interest for our residents and our employees during these difficult times. We will also share any new information as it becomes available. If you have any questions or want to discuss this further, please reach out to our team via phone or email __Contact__. We’ll get through this together and we appreciate your understanding and support!