CVZ PART 2: 3 SECRETS TO AVOID CONFLICT

Avoiding and Resolving Conflict in the Workplace

PART 2: 3 SECRETS TO AVOID CONFLICT

Watch part 1 here.

Responding to a triggering situation vs. reacting to a triggering situation

Responding: Comes from a place of kindness & thoughtfulness, equipped inspiration, teaching, and leadership. Lower and more normalized tone with soft body language.

Reacting: Quick, sharp, harsh tone. Body language is tense. Comes with a feeling of guilt.

Respond, don’t react!

Firm responses can still be delivered with a leadership tone.

The goal is to feel 100% confident that you handled the situation the best you knew how to.

3 Secrets to avoid conflict:

1: Give yourself a brief pause in all communication, meetings, and conversations. “Think before you speak”. Choose to respond in a favorable way.

2: Gather your thoughts and respond like the leader that you are. Respond, don’t react.

3: If you choose to create conflict, remember that you will be seeing that person/team again and working with them.

Use these tools to respond vs. react in a conflict.

Watch part 3 here.