(#643) NOTICES: MAINTENANCE DURING A PANDEMIC

MAINTENANCE DURING A PANDEMIC — PREP YOUR TEAM

WAYS YOUR MAINTENANCE STAFF CAN PREP

Some communities are operating business as usual, while others are only taking emergency service requests. Again, things may change quickly. 

Below are a few things to address NOW with your residents if you can’t physically get to their maintenance requests. Help your maintenance team record videos answering and demonstrating how to do the following:

• Things not to put down the garbage disposal 

• How to reset your garbage disposal 

• Tips to keep your apartment in tip-top shape 

• Practical steps to avoid clogging a toilet 

• What to do if a toilet does clog (hello, plunger) 

• How to change the various lightbulbs  

• How to change the batteries in your smoke detector or thermostat 

• Checking the breaker box 

• How to turn off the water (if it’s an option) 

• How to reset a GFCI 

• Reminders that some outlets are tied to switches:) 

• Hot water issues - check if set to low or vacation mode

Thanks to all the maintenance techs and property managers that provided insight into some of the most common maintenance requests in the Apartment Management & Maintenance Support Group. This group is made up of 44,000 members that are going through a lot of the same scenarios. Join to connect with others in our industry.

Two resources we recommend for video:

• Loom: To record screen or face and send a quick link via email. You can also download to share.

• RecordIt: If I want to record my phone screen to show someone how to access something online.

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EMERGENCY MAINTENANCE REQUESTS ONLY

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SOCIAL MEDIA GRAPHICS

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DIY & PREVENTIVE MAINTENANCE

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SOCIAL MEDIA GRAPHICS

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WAYS YOUR MAINTENANCE STAFF CAN PREP

Some communities are operating near business as usual, while others are only taking emergency service requests. 

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How to Handle Maintenance During COVID-19 - A NAA Coronavirus Micro-Webinar

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Suggested COVID-19 Email Reponse:

MAINTENANCE CONCERNS:

Our maintenance teams will only be responding to emergency maintenance requests.

Emergency maintenance requests include the following:

[List]

For all other requests, you can call our office and our team can try to walk you through a solution over the phone.

We appreciate your patience as we navigate these challenging times. Our number one concern is the wellbeing of our residents and our team. As always, we are here for you!

MAINTENANCE WAS HERE

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SOCIAL MEDIA GRAPHICS

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MAINTENANCE WAS HERE DOOR HANGERS