HOW TO ANSWER THE PHONE
Thank you for calling __Community__. This is __Name__, how can I help today?
Allow them to answer.
I'd love to help you __Reason They Called__. As I said my name is __Name__, can I ask what your name is?
Allow them to give their name.
So nice to meet you __Their Name__, and I'm excited to help you. __Answer Question__.
If you need more info as the convo comes to an end say.
__Their Name__, it was so nice speaking with you today. Before we hang up, can I ask you a few questions to get additional details for my notes?