__Name__,
Thanks so much for contacting me. I've received your email about ___Purpose Of Their Email___, and am working to gather all the information to give you a detailed response.
I will do my best to get you a response no later than __Date__ if not before. If you have any other questions, don't hesitate to respond here or give us a call at __Phone Number__ on __Office Hours__.
We are excited to help you!
__Your Name__
__Your Title___
__Your Contact Info__
__Community Contact Info___
TEXT OR DM
Hi __Name__. I'd be happy to help you with __Purpose Of Their Message__. Can you provide a phone number or email so I can provide you with more detailed information?
If you can answer their question quickly, you can answer it within the message, but this can help you buy some time.