Customer Service Video Series

Exceptional customer service is the heartbeat of any thriving apartment community. This video compilation brings together expert advice, practical tips, and even a few laughs to help your team deliver stellar service that residents remember.

Watch Rommel Anacan in Stop Yelling At Me Parts 1 and 2 and Getting Hitched, where he shares how to win residents’ hearts. Learn from Barbara Savona in Building Loyalty Like Gaga, one of her most popular presentations, and discover the dos and don’ts in What You Should NEVER Say to Your Residents. Finally, explore strategies for Building a Sense of Community in a No-Touch World.

Whether you’re looking to strengthen relationships, increase loyalty, or simply make residents feel truly valued, these videos offer actionable strategies to elevate your service and create unforgettable experiences.

Stop Yelling At Me with Rommel Anacan Part 1

Stop Yelling At Me with Rommel Anacan Part 2

Getting Hitched with Rommel Anacan

Building Loyalty Like Gaga (Tips Real Estate and Multifamily Managers)

What You Should NEVER Say to Your Residents

Building A Sense of Community In a No-Touch World

The pandemic changed our very habits and this video shows how to reach your residents in a no-touch world.

Retention, TrainingAnnika Gloadetraining, customer connection, customer service, rommel anacan, building loyalty like gaga, never say