IN SPECIFIC SCENARIOS

• Move-In: Was there anything that pleasantly surprised you during the move-in process?

• Events: What do you enjoy about the events that we host? What’s been your favorite so far?

• After Solving a Difficult Situation: We recently had ___________________ (describe situation). And I know that caused some frustrations. What …

• Renewal: Why did you choose to renew?

IN GENERAL

• What were you nervous about before choosing our apartment community to be your new home?

• What has been your experience since living here?

• What is your favorite part about your home?

• Would you recommend our community?

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