Resident Appreciation Video Series

Building a strong, connected community starts with showing your residents that they’re valued. In this video compilation, we’ve gathered expert insights to help you elevate every interaction and create memorable experiences for the people who call your community home.

From Brent Williams’ insider tips on building community, to Barbara Savona’s two-part guide on wowing residents at every touchpoint, and Amy Kosnikowski Dilisio’s three retention hacks that work like magic, these videos are packed with actionable strategies to boost satisfaction, loyalty, and engagement.

Watch and discover how small, thoughtful actions can make a big impact on your community culture.

An Insiders Look at Building Community with Brent Williams

Wow at Every Touchpoint Part 1

Wow at Every Touchpoint Part 2

3 Retention Hacks That Will Work Like Magic with Amy Kosnikowski Dilisio

Appreciation, Retention, TrainingAnnika Gloadewow at every touchpoint, customer connection, resident appreciation, resident retention, training